🛒 eCommerce Support

Streamline your store. Delight your customers.

Running an online store takes more than great products — it requires constant behind-the-scenes support. Our eCommerce Virtual Assistants help you manage product listings, inventory, orders, and customer inquiries across platforms like Shopify, Amazon, Etsy, WooCommerce, and more. We become a seamless extension of your team, so you can focus on growing your brand.

✅ Included in the Hourly Rate

📦 Product Listings & Store Management

• Uploading new products and updating existing listings

• Writing and editing product titles and descriptions

• Applying accurate tags, categories, SKUs, and attributes

• Basic image editing and resizing (using Canva or similar tools)

• Managing product metadata for SEO and visibility

💲 Pricing, Inventory & Promotion

• Updating inventory quantities and product availability

• Adjusting prices across promotions or sales

• Creating and managing discount codes and coupon campaigns

• Monitoring low-stock alerts and notifying your team

• Tagging products for seasonal or promotional collections

🚚 Order Management & Customer Updates

• Tracking shipments and updating customers on order status

• Coordinating with fulfillment or dropshipping teams

• Processing order changes, cancellations, and replacements

• Monitoring refund/return requests and logging resolution

• Ensuring orders are fulfilled and closed properly

💬 Customer Service Support (Store-Focused)

• Responding to product inquiries pre-purchase

• Managing post-purchase questions and order follow-ups

• Answering review or rating questions

• Addressing complaints and shipping issues

• Responding to store messages via Shopify Inbox, Amazon Seller Central, Etsy Messenger, etc.

📊 Store Maintenance & Reporting

• Reviewing store performance reports and flagging trends

• Monitoring customer reviews and ratings

• Collecting feedback and suggesting updates to FAQ or policies

• Generating basic sales or fulfillment reports

• Suggesting improvements based on customer behavior or questions