📞 24/7 Live Answering Service

Never miss an opportunity, no matter the hour.

Our professional live answering service ensures your business stays responsive around the clock. With customized scripts, trained agents, and seamless call routing, we represent your brand with professionalism and care. Whether you're a solo entrepreneur or managing a growing team, this service is built to ensure every caller gets the support they need in real time.

Included in the Hourly Rate:

📞 Call Handling & Customization

• Live answering of inbound calls using your business name and greeting

• Personalized call scripts for various departments (sales, support, billing, etc.)

• Dynamic script adjustments based on business hours or campaigns

• Call screening based on caller identity or priority

• Call routing to appropriate staff, departments, or on-call contacts

• Placing callers on hold with custom hold music or messages

• Call whisper notifications (internal pre-answer notes to staff)

• Warm and cold call transfers (direct or announced handoffs)

📝 Message Management

• Detailed message taking (name, callback number, reason for call, urgency level)

• Immediate message delivery via email, SMS, or Slack

• Categorization and tagging of messages (e.g., sales, urgent, billing, etc.)

• Real-time logging of all calls and messages in shared documents or CRM

• Summary messages at the end of shifts or per interval (daily, weekly, or per client request)

🗓️ Scheduling & Coordination

• Appointment scheduling via Google Calendar, Outlook, Calendly, Acuity, or CRM

• Rebooking, canceling, or confirming appointments based on client preferences

• Sending confirmations and reminders to customers or prospects

• Managing multiple calendars across staff or departments

• Inputting notes from calls into calendar event descriptions

🌐 24/7 Availability & Coverage

• Full-time answering during standard business hours

• After-hours coverage (evenings, weekends, holidays)

• Holiday protocol coverage (e.g., New Year, Thanksgiving, etc.)

• Overflow answering during high-volume periods

• Emergency coverage for service-based businesses (HVAC, IT, healthcare, etc.)

🌍 Multilingual & Global Support

• Bilingual answering in Spanish (expandable to French, Tagalog, etc. if offered)

• Translation or relaying of basic messages in both languages

• Multilingual message logs or summaries if requested

• Call routing to bilingual staff when necessary

🔐 Client Privacy, Security & Compliance

• Non-disclosure agreements (NDAs) signed by answering agents

• Secure message handling using encrypted or HIPAA-compliant platforms (as needed)

• Call documentation stored on secure drives

• Role-based access for client messages or call logs

• Custom disclaimers or compliance messages read when needed (e.g., legal or medical sectors)

📊 Reporting & QA

• Daily, weekly, or custom call volume reports

• Message summaries grouped by call type (sales, customer service, etc.)

• Missed call log with timestamps

• Performance metrics (average call time, wait time, transfer rate)

• Optional call recordings for quality assurance (if permitted)

🔧 Setup & Configuration Support

• Onboarding consultation to build call scripts and protocols

• Custom voicemail greetings and auto-attendant recording setup

• Departmental tree setup (e.g., “Press 1 for sales…”)

• Call forwarding setup (including mobile, VoIP, or SIP support)

• Emergency escalation protocol documentation and routing instructions